At Bervip Travel, we are committed to maintaining high standards of quality, reliability, comfort and punctuality across our VIP transfer and private transportation services. All services are carefully planned to ensure that transfers are provided according to the date, time, route and service details confirmed during the reservation.
Service Delivery
Transfer and transportation services provided by Bervip Travel are carried out according to the date, time, pick-up location, destination and route confirmed at the time of reservation.
For airport transfers, our professional chauffeur will meet the guest at the relevant airport or designated meeting point according to the reservation details.
VIP transfer services are available at Istanbul Airport, Sabiha Gökçen Airport and various destinations throughout Türkiye, with a focus on providing a safe, comfortable and premium travel experience.
For chauffeur-driven VIP services, the vehicle is assigned according to the service category confirmed during the reservation.
To ensure smooth service delivery, customers are responsible for providing accurate contact details, flight information, addresses and other information required for the reservation.
Reservation Changes
If you need to change the reservation date, time or route, please contact Bervip Travel customer service as soon as possible.
Change requests are evaluated according to vehicle availability and operational conditions.
Cancellation and Refund Conditions
Reservations cancelled at least 24 hours before the scheduled service start time are eligible for a full refund.
For cancellations made less than 24 hours before the scheduled service, a 50% cancellation fee will apply.
For cancellations made after the scheduled service start time or if the customer does not appear at the designated meeting point, the service fee may not be refundable.
Special services, third-party services or reservations subject to specific conditions may be governed by the cancellation and refund terms communicated to the customer at the time of booking.
Customer Satisfaction and Refund Requests
If you experience any dissatisfaction with our service, please contact Bervip Travel customer service within 24 hours of the service date so that your request can be reviewed.
Refund requests are evaluated based on the nature of the service, reservation conditions, cancellation timing and applicable legislation.
Bervip Travel aims to provide every guest with a safe, comfortable, punctual and professional VIP transportation experience.