This Distance Sales Agreement sets out the rights and obligations of the parties regarding the online purchase of VIP transfer, airport transfer, chauffeur-driven transportation and other travel services provided by Bervip Travel.
The agreement is prepared with reference to applicable Turkish consumer legislation, including Law No. 6502 on Consumer Protection and the Distance Contracts Regulation.
1. Service Provider
Bervip Holiday Travel
TÜRSAB No: 10401
Hereinafter referred to as the "Service Provider" or "Bervip Travel".
2. Subject of the Agreement
The purpose of this agreement is to establish the terms and conditions applicable to the remote purchase of services offered by Bervip Travel through its website, communication channels or other electronic platforms.
Services may include:
- VIP transfers,
- Istanbul Airport transfers,
- Sabiha Gökçen Airport transfers,
- Airport transportation,
- Private chauffeur services,
- Private and intercity transfers,
- Private tours and travel arrangements,
- Other premium transportation services.
3. Booking and Reservation
Customers may request a reservation through the Bervip Travel website or available communication channels.
The customer is responsible for providing accurate and complete information, including name, telephone number, e-mail address, travel date, time, number of passengers, pick-up location and destination.
Once the reservation is confirmed by Bervip Travel, the relevant service planning process begins.
4. Provision of Services
The purchased service will be provided according to the date, time, route and service scope agreed upon during the reservation.
For airport transfers, customers are responsible for providing accurate flight information and notifying Bervip Travel as soon as possible of any flight changes, delays or cancellations.
5. Price and Payment
The service fee will be based on the price communicated to and approved by the customer at the time of reservation.
Additional services or changes requested outside the original reservation may be subject to additional charges.
Payments are processed through the payment methods provided or used by Bervip Travel.
6. Cancellation and Refund Policy
Reservations may be cancelled free of charge up to 24 hours before the scheduled service start time.
For cancellations made less than 24 hours before the scheduled service, a cancellation fee equal to 50% of the service price will apply.
For cancellations made after the scheduled service start time or in cases where the customer does not appear for the service, a refund may not be available depending on the nature of the service and the applicable reservation conditions.
Special services, third-party services or services subject to specific cancellation conditions may be governed by the cancellation terms communicated to the customer at the time of reservation.
7. Customer Responsibilities
The customer agrees to:
- Provide accurate and complete reservation information,
- Provide the information required for the service in a timely manner,
- Follow applicable safety and service rules,
- Comply with the passenger capacity and service conditions stated in the reservation.
8. Service Provider's Responsibilities
Bervip Travel aims to provide the purchased service professionally and with reasonable care in accordance with the confirmed reservation.
Delays or changes caused by traffic, weather conditions, flight changes, official authorities or other circumstances beyond the reasonable control of the Service Provider shall be handled in accordance with applicable legislation.
9. Effective Date
This agreement becomes effective once the customer confirms the reservation and completes the required payment process.
10. Dispute Resolution
Disputes between the customer and Bervip Travel shall be handled in accordance with applicable consumer protection legislation.
All statutory consumer rights remain reserved.